AI Glossary
Workflow Automation
What is Workflow Automation?
The use of AI to automate sequences of business tasks that previously required human intervention at each step. Modern AI workflow automation goes beyond rule-based automation — using LLMs to handle variable inputs, generate outputs, and make routing decisions. It is one of the highest-ROI applications of AI for operational teams.
Example in practice
An operations team that deploys AI to automatically triage incoming purchase orders, extract key fields, check them against contract terms, and route exceptions to a buyer has built an AI workflow automation that saves hours of manual processing daily.
Learn more
See Workflow Automation applied in a professional context through this free course.
AI for Operations Managers →