AI Glossary
Conversational AI
What is Conversational AI?
AI systems designed to conduct natural language conversations with users, including chatbots, virtual assistants, and LLM-powered interfaces. Conversational AI ranges from simple rule-based chatbots to sophisticated systems like ChatGPT and Claude. Effective conversational AI design requires careful attention to turn management, memory, and fallback handling.
Example in practice
A bank's AI-powered customer service interface that handles balance enquiries, dispute reports, and product questions — escalating to a human agent for complex cases — is a conversational AI system in a high-stakes professional deployment.
Learn more
See Conversational AI applied in a professional context through this free course.
AI Fundamentals for Professionals →